AE Articles
Soft Skill, Hard Data - Validating the Importance of Empathy as a Relevant and Beneficial Business Communication Skill
November 2022
Issue: November/December 2022
File Type: PDF
Feature: Business Operations
Preview

I am not spending eight hours talking about feelings!” stated a provider as I described my empathy training. Not a surprising comment considering the financial cost of lost production. “What’s the cost of not doing it?” I then asked. I reminded the doctor of the many ways that lack of empathy can hurt a practice, including staff turnover, poor patient reviews, low elective procedure conversion rates, and potential lawsuits from patients who feel misunderstood.

This content is only available to ASOA members

Please use the appropriate option below to continue.

Not a member? Create an account

About the author
Patty Casebolt

(541-301- 4632; PATTY@medicaleyecenter.com) is Chief Operating Officer of Medical Eye Center, Medford, OR

 

Filed Under
Business Operations

We use cookies to measure site performance and improve your experience. By continuing to use this site, you agree to our Privacy Policy and Legal Notice.