Reboot Your Customer Service Standards for Excellence

AE Articles

Issue: November/December 2020

File Type: PDF

Filed Under

ABC Resources Human Resources Leadership and Strategic Management

Preview

During a doctor’s visit this past summer, my 82-year-old parents had the kind of experience that we all hope never happens. We want all employees to hear that small inner voice when taking care of patients: How would I want my parent or grandparent treated? Unfortunately, that voice must have been silent during this visit.

About the author

Corinne Z. Wohl, MHSA, COE

(609-410- 2932; czwohl@gmail.com), is president of C. Wohl & Associates, Inc., a practice management consulting firm. Her latest book, co-authored with John Pinto, is UP: Taking Ophthalmic Administrators and Their Management Teams to the Next Level of Skill, Performance, and Career Satisfaction, and is available from the author.