AE Articles
B.R.E.A.T.H.E. - 7 Steps for De-escalating Any Situation
Issue: May/June 2021
File Type: PDF
Preview
Emotional regulation is an integral part of any manager’s tool kit. Mastering this skill will enhance patient satisfaction and job satisfaction and elevate company culture. During the pandemic, our office chose to implement strict masking protocols. Although some patients were appreciative of the added protection, many were highly resistant to following this new protocol.
This content is only available to ASOA members
Please use the appropriate option below to continue.
LoginNot a member? Create an account
About the author