AE Articles
Strategic Service Recovery for Your Practice
July 2024
Issue: July/August 2024
File Type: PDF
Preview

If you’ve been consistently implementing the strategies and tools I’ve been writing about in these articles over the past seven years, you are likely enjoying extraordinary employee engagement, patient satisfaction, and practice outcomes. This is everyone’s Plan A for their business. But what happens when your customer’s experience doesn’t go according to plan?

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About the Author
Mark David Jones

(352-242-1234; MDJones@SmallWorldAlliance.com) is a former Disney executive who now serves as president of Small World Alliance, Inc., a business management consulting firm (Orlando, Fla.). He is the author of Lead With Your Customer: Transforming Culture and Brand into World-Class Excellence (2nd edition).

 

Filed Under
Business Operations

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