When I directed leadership initiatives for the 6,000 leaders at the Walt Disney World Resort, I encountered several trends in how these leaders reacted to challenges they faced—particularly when having to generate improvement momentum during challenging times. Being frequently overwhelmed, especially in the face of limited time and resources, resulted in a sense of not knowing what to do first, and when. This led to feeling “stuck.” Leaders lost confidence in themselves and risked losing the confidence of their team members, too.
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