It’s 2020. Not only are we well entrenched in the digital age, but the COVID-19 outbreak this year has caused many organizations to scale back or eliminate in-person appointments. It’s been a conundrum as the whole healthcare industry has been forced to suddenly automate, integrate, and interoperate. While a single practice can’t address these big industry-wide issues alone, it can look at internal processes and consider ways to improve the experience for patients so that it is quicker and safer.