I wasn’t prepared for the situation at the other end of my phone line at 7:00 a.m. that Friday morning. The caller was a manager. A staff member was having thoughts of ending their life. Despite my having had previous training in trauma-informed staff and patient care, this situation was beyond my expertise. The tools I did have were unavailable. The crisis phone number wasn’t working and a quick google search didn’t help either. Fortunately, I located another crisis line, and my call was answered by a trained expert. This person took control of the situation, and we received the help we needed.