AE Articles
How to be Smart About Training Support Staff
Issue: September/October 2021
File Type: PDF

Investing time and education in your support team can yield positive results that will reward both patients and the practice and lead to long-term benefits practice-wide. Full disclosure: I am a dinosaur. I began my career in ophthalmology when a file was a heavy paper folder (sometimes color coded), an icon was a rock-n-roll god, and the only megabyte we knew was a fast-food, super-sized burger meal.

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About the author
Patricia Kennedy, COMT, COE, CPC, CPMA, COPC

(206-898-9153) is an independent contractor working with practices in their billing departments.



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