AE Articles
Using Accountable Communication to Drive Down Defensiveness in the Workplace
Issue: September/October 2021
File Type: PDF
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How many hours do you spend each day dealing in drama? What is the opportunity cost and what could you be accomplishing if you were not dealing with defensiveness on your team? And what would the impact to the organization be if you were able to work on work instead of working on people issues? According to the book NO Ego by Cy Wakeman, the average worker spends 2.5 hours per day in drama. That is a high cost!
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