AE Articles
Using Meetings and Other Strategies to Encourage Empathy and Efficiency in the Ophthalmology Practice
Issue: November/December 2021
File Type: PDF
Preview

Our technicians finish every day with a five-minute meeting discussing the day ahead. This is one of the small tasks that leads to both an efficient and empathetic day ahead for us. In these times more than ever we must not only provide quality care but also touch our patients in a personalized and compassionate way. This is what separates us from big-box practices and helps us provide superior care. Our goal is to provide accurate, efficient, effective premium care that is full of compassion. Here’s what we do, and how we do it.

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About the author
Stacey S Koch, ABO

(845-485-5712; SKoch@SeetaEye.com), is practice manager/refractive coordinator at Seeta Eye Centers, Poughkeepsie, N.Y.

 

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