AE Articles
Communication During COVID-19 - Transitioning Registration Intake from Face-to-Face to Virtual
Issue: March/April 2021
File Type: PDF
Filed Under
Business Operations
Preview

I observed an ASL interpreter in our “reduced capacity” waiting room this morning. I watched her hands dance in beautiful, purposeful motions as she was chatting with our hearing-impaired patient. I then noticed an elderly gentleman had written “I read lips” across the front of his N95 mask. I saw one of my techs, voice muffled by a mask, calling for a patient in our gym-sized waiting room and watched as patients tried to deduce who was being called. The patient cannot see all of our physical cues like smiling but we can throw an arm up in the air, take a couple of steps toward our patient, and start the interaction positively. Communication during COVID-19: It has really pushed me to better understand the strengths and weaknesses of my staff and the current needs of our patients.

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About the author
Katie Read, COT, COE

(630-588-3621; kread@wheatoneye.com), is clinical manager at Wheaton Eye Clinic, Wheaton, Ill

 

 

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