The novel coronavirus pandemic has brought an unprecedented amount of stress and uncertainty to both our personal lives and our professional workplaces. Ophthalmology practices have had to rapidly change operations—often from the bottom up. Clinics are now rethinking everything from patient check-in to staffing. As a result, the patient experience has significantly changed. Practices, for example, have started implementing “touchless” solutions: procedures that minimize physical contact as much as possible, using new technologies, such as software, or simply by altering patient flow.
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