AE Articles
The Benefits of Developing a Triage Department - How to Re-focus on Patient Care
Issue: March/April 2021
File Type: PDF
Filed Under
Business Operations
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Amid current CDC safety guidelines and recommendations for providing patient care during the pandemic, practices have had to innovate delivery methods and services to increase and/or maintain pre- COVID-19 patient volumes. Some modifications have included offering telehealth visits, prioritizing subspecialty services, and providing drive-up clinics for essential visits, as applicable (see “Drive-Up IOP Checks—Providing Necessary Care During COVID-19 Quarantine” AE, Sept/Oct 2020). Although many practices have seen a full (or nearly full) recovery of patient volumes while adapting to the new and stringent social distancing norms necessitated by the emergence of COVID-19, the question remains: What more can be done to maximize our work-flows and resources?

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About the Author
Holly Fields, COA

(520-888-6600; hfields@tucson2020.com), is a contributing editor to ASOA’s award-winning AE Magazine. 

 

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