You need to be sure all staff members can do their job effectively with minimal supervision. You are also concerned with the bottom line. If the team has any roadblocks, your bottom line will suffer. Let’s tackle roadblocks at physician charge entry. Having clean charges means your billing staff submits claims that are paid correctly—and results in a healthy bottom line. The first step to having clean charges is to analyze technician training. Tech training focuses on patient care: documenting an accurate history and required testing in an empathetic manner. How does that have anything to do with charge entry? The short answer: everything.