Introducing the ASOA and rater8 Patient Satisfaction and Practice Improvement Program

Introducing the ASOA and rater8 Patient Satisfaction and Practice Improvement Program

How are you collecting patient feedback today?

And are you effectively using this data to drive operational improvement and enhance employee performance?

ASOA is excited to announce the Patient Satisfaction and Practice Improvement Program in conjunction with rater8, leaders in practice improvement and reputation management. Unlock the power of patient experience data to improve your practice operations and provide better operational and employee oversight.

ASOA members will receive exclusive discounted pricing and a free 30-day trial.

Patient Satisfaction, Practice Improvement, and Benchmarking 

The rater8 Practice Improvement Program allows members to accurately measure the performance of their patient-facing employees, improve practice operations, identify star performers and their key competencies, and address employees in need of additional training. Collect data in real-time with rater8’s patient-friendly micro-surveys. 

See how your doctors and practice compare to other ASOA member subscribed practices through a secure, centralized rater8 dashboard.

How Does it Work?

rater8 collects structured data from your patients to help practice administrators identify areas of improvement and enhance operational oversight.

Patient Satisfaction Surveys at a Glance

Short, Anonymous, and Real-Time Micro-Surveys

  • Internal, 5-question micro-surveys make providing patient feedback short and simple. Because the surveys are anonymous, patients feel comfortable providing honest, objective feedback, leading to a 26% average response rate as measured by rater8.

40 Healthcare-Focused Questions

  • Choose from 40 questions that focus on all aspects of your practice and operations – the doctors, the front desk staff, clinical staff, the check-in process, waiting room time, and more. Target specific patients based on their appointment type. Capture granular data at the individual provider, staff, or location level, allowing you to drill down for insights.

Benchmarking & Reporting

  • Use rater8’s analytics dashboard to accurately measure the performance of your patient-facing employees. Patient survey data helps to easily identify challenges or problem areas in your practice.

Reputation Management

  • Add pollin8™, healthcare’s most powerful online review builder, to your patient satisfaction surveys to build hundreds of 5-star online reviews, perfecting your practice and doctors’ online image across Google, Healthgrades, Vitals, Facebook, and WebMD to attract more patients.

Pricing

Click here to learn more about pricing specifically for ASOA members including a free 30-day trial.

Want to see rater8 in action? Watch a short demo here.

Ready to get started? Click here.

 

What Ophthalmic Practices Say about rater8

"rater8 has been our best marketing and operations investment to-date. Having real-time patient feedback has empowered us to address patient concerns immediately. And the benchmarking data has been immensely valuable – we can now track and measure progress when it comes to patient care and experience." - Rhodora Silang, Pediatric Ophthalmic Consultants

“The feedback collected with rater8 has made our doctors cognizant of their patient-facing behaviors. We found that we see the same patient problems, and the same questions are asked across our base of patients. We’ve also become more conscious of our responses in these situations (i.e., be more patient, and respond more graciously....boosting our ratings). It's helping us be better doctors in front of the patients." - Becky Luu, M.D., Pediatric Ophthalmology & Adult Strabismus

“Over the past year, rater8 has been great in helping us boost our online reviews and internal surveys increasing our net promoter score. I have found the rater8 Account Management team to be very responsive to our needs and their reports are easy to generate giving us very useful feedback.” - Kimberly Caponegro, Vitreoretinal Consultants

“It was very easy to implement rater8 at our practice. They made the transition easy and smooth.  They also helped me gain control over our Google listings so we felt more in control of what comments were said about our practice. rater8 was able to generate so many positive reviews that our ratings increased quickly.” -- Lisa Perrone, The Eye Care Center of New Jersey